Shipping & Returns
This page explains how we ship orders, what to expect after checkout, and how returns are handled. We keep the process structured and easy to follow — from dispatch to delivery and, if needed, returns.
Shipping overview
Orders are processed after payment confirmation. Once prepared, parcels are dispatched through a suitable carrier option based on destination, item size/weight, and service availability. Where tracking is available, it will be provided after dispatch.
Order processing
- Order is confirmed and prepared for shipment
- Items are packed according to our handling standard
- Shipping label is generated and verified
- Parcel is handed to the carrier for delivery
Packaging details: Secure Packaging & Quality
Updates & tracking information
- Tracking availability depends on your chosen shipping option and destination
- Tracking details are sent after dispatch when supported by the service
- Carrier scans can take time to appear after handover
For support: support@gozmax.com
Estimated delivery times
Delivery times vary by destination, carrier service level, and operational factors such as customs processing or peak seasons. Below is a general guide. Exact estimates (when available) will appear during checkout.
| Region | Typical range (guide) | Notes |
|---|---|---|
| United Kingdom | 2–7 business days | Varies by service and product type. Tracking depends on option selected. |
| European Union | 3–10 business days | Some destinations may take longer depending on route and carrier. |
| Rest of Europe | 4–14 business days | May include additional processing depending on local requirements. |
“Business days” exclude weekends and public holidays. During peak periods, carrier networks can experience delays. If you need delivery confirmation for a specific date, contact support before ordering.
Shipping fees, taxes & duties
Calculated at checkout
Shipping cost depends on destination and product characteristics (weight/size). The final shipping cost is shown during checkout before you confirm payment.
Depends on destination
Taxes and customs duties (if applicable) depend on the destination country’s rules and the carrier’s process. If any fees are required by local authorities, they are typically collected by the carrier on delivery.
How shipping works (step by step)
Returns overview
If you need to request a return, we keep the steps clear and structured. Return eligibility depends on the product category, condition, and the circumstances of the request (e.g., unopened, unused, or issues on arrival).
Start with support
To request a return, contact us with your order number and a short explanation: support@gozmax.com
- Order number
- Reason for the request
- Photos (if item arrived damaged or incorrect)
Condition-based handling
Once returned, items may be inspected to confirm condition and completeness before finalising the return outcome.
Warranty support is covered separately: Gozmax Warranty
Return conditions (practical guidance)
✅ Keep original packaging
Please keep the original box and included accessories. This makes the return process smoother.
✅ Check items on arrival
If anything looks wrong, contact us promptly with clear photos so we can guide you.
✅ Use protective return packing
When returning an item, pack it securely to help avoid transit damage during the return shipment.
If a parcel arrives with visible external damage, taking a quick photo before opening helps speed up resolution.
FAQ — Shipping & Returns
When will I receive my tracking number?
Tracking (when available) is provided after dispatch. Some carrier systems may take time to show the first scan after handover.
Can I change my address after ordering?
If the order hasn’t been dispatched yet, contact us as soon as possible. Once dispatched, changes may not be possible.
What should I do if my parcel is delayed?
Delays can happen due to carrier routing, peak season, or local processing. If your tracking hasn’t updated for an unusual period, contact support with your order number and we’ll check the latest available status.
How do I request a return?
Email support@gozmax.com with your order number and request details. We’ll respond with the next steps based on the item and situation.
Need help before ordering?
If you have a delivery question or need clarification, contact us and we’ll guide you.
© GOZMAX LTD — Shipping and return procedures are designed to be clear and consistent. For packaging standards, see: Secure Packaging & Quality.
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