Gozmax Warranty
This page explains how warranty support works at Gozmax. We keep it simple: if you experience a verified manufacturing issue within the applicable warranty period, we will guide you through the correct support route and help you move forward efficiently.
How warranty support works
Most electronics are covered by a manufacturer warranty (the brand’s warranty policy), which is typically linked to the device serial number and purchase evidence. Gozmax supports you by helping you identify the correct process and supplying the documentation needed to proceed.
Manufacturer warranty (primary)
In most cases, warranty coverage is provided by the product manufacturer (e.g., laptop/console/accessory brand). Warranty length and terms can vary by category and region.
- Warranty terms depend on the manufacturer
- Serial number verification may apply
- Proof of purchase is typically required
Gozmax support & guidance
We help you take the correct next step: identifying the right channel (manufacturer service / authorised service), clarifying what information is needed, and assisting with order documentation.
- Order verification and purchase documentation
- Guidance on the correct warranty route
- Support for delivery/arrival issues (where applicable)
What warranty typically covers
Coverage varies by manufacturer and product category. The items below are general examples of what is commonly considered a warranty issue when verified by the relevant service process.
Manufacturing defects
- Hardware faults under normal use
- Component failure verified by service
- Factory defects affecting functionality
Verification process
- Serial number and model verification
- Diagnostic checks (service centre)
- Condition and tamper checks
Non-warranty situations
- Accidental damage or liquid exposure
- Unauthorised modifications or repairs
- Normal wear, cosmetic marks, misuse
Final warranty decisions are made according to the manufacturer or service provider’s assessment, based on their policy and inspection results.
How to request warranty support (step by step)
- Order number
- Product name/model
- Issue description (when it started + symptoms)
- Photos/videos (if helpful)
- Serial number (if available)
If your issue is related to delivery or arrival condition, start with Shipping & Returns.
Warranty timeframes
Warranty processing time depends on the product category, the manufacturer/service centre workflow, and diagnostic requirements. Once we understand the issue and route, we’ll outline the expected steps.
FAQ — Warranty
Do all products come with a warranty?
Most electronics and hardware products include manufacturer warranty coverage. The warranty length and terms can vary by brand and category.
Is warranty handled by Gozmax or the manufacturer?
In most cases, warranty coverage is provided by the manufacturer. Gozmax supports you by confirming purchase information and guiding you to the correct process.
What if my item arrives with an issue?
If the issue is related to delivery/arrival condition, please contact us promptly and review: Shipping & Returns.
Will cosmetic marks be covered?
Warranty typically focuses on functional manufacturing issues. Cosmetic wear or marks are generally not covered unless linked to a verified manufacturing defect.
How do I start a warranty request?
Email support@gozmax.com with your order number and issue details. We’ll respond with the next steps.
Need warranty guidance?
Send your order number and a short description to our team — we’ll guide you to the correct next step.
© GOZMAX LTD — Warranty coverage and outcomes depend on manufacturer/service provider assessment and their applicable policy.
My Wishlist
Wishlist is empty.