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Description
Overview:
PlayStation VR2 is Sony’s next-generation virtual reality system designed exclusively for PlayStation 5. It delivers a significant leap in visual clarity, immersion, and interactivity through its high-resolution OLED displays, advanced tracking technology, eye tracking, and the new Sense controllers.
With features such as haptic feedback in the headset, adaptive triggers on the controllers, and 3D audio, PS VR2 provides a deeply immersive experience for VR gaming.
Full Specifications
Display
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Dual OLED panels
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Resolution: 2000 × 2040 per eye
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Refresh rate: 90 Hz / 120 Hz
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HDR support
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Expanded field of view approximately 110 degrees
Optics & Sensors
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Inside-out tracking with four embedded cameras
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Eye tracking sensors
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IR proximity sensor
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Enhanced motion tracking with precise positional feedback
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Foveated rendering support
Headset Features
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Headset haptic feedback motor
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Adjustable headband
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Ventilation system for reduced lens fogging
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Single USB-C cable setup (plug directly into PS5)
PlayStation VR2 Sense Controllers
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Finger touch detection
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Adaptive triggers
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Haptic feedback
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Six-axis motion sensing (3-axis gyroscope + 3-axis accelerometer)
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Capacitive sensors
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Bluetooth connectivity
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Rechargeable via USB-C
Audio
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Tempest 3D AudioTech
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High positional accuracy for immersive sound
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Compatible with stereo headphones via 3.5 mm jack
Tracking
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Headset and controller tracking via integrated cameras
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Eye tracking for contextual interactions and rendering optimization
Compatibility
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Requires PlayStation 5 console
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Works with PS VR2 games only (not compatible with PS VR1 titles unless remastered)
In the Box
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PS VR2 headset
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PS VR2 Sense controllers (left and right)
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USB cable
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Stereo headphones
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Replacement ear tips
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Printed materials
Shipping & Return
Shipping & Returns
This page explains how we ship orders, what to expect after checkout, and how returns are handled. We keep the process structured and easy to follow — from dispatch to delivery and, if needed, returns.
Shipping overview
Orders are processed after payment confirmation. Once prepared, parcels are dispatched through a suitable carrier option based on destination, item size/weight, and service availability. Where tracking is available, it will be provided after dispatch.
Dispatch
Order processing
- Order is confirmed and prepared for shipment
- Items are packed according to our handling standard
- Shipping label is generated and verified
- Parcel is handed to the carrier for delivery
Packaging details: Secure Packaging & Quality
Tracking
Updates & tracking information
- Tracking availability depends on your chosen shipping option and destination
- Tracking details are sent after dispatch when supported by the service
- Carrier scans can take time to appear after handover
For support: support@gozmax.com
Estimated delivery times
Delivery times vary by destination, carrier service level, and operational factors such as customs processing or peak seasons. Below is a general guide. Exact estimates (when available) will appear during checkout.
| Region | Typical range (guide) | Notes |
|---|---|---|
| United Kingdom | 2–7 business days | Varies by service and product type. Tracking depends on option selected. |
| European Union | 3–10 business days | Some destinations may take longer depending on route and carrier. |
| Rest of Europe | 4–14 business days | May include additional processing depending on local requirements. |
Please note
“Business days” exclude weekends and public holidays. During peak periods, carrier networks can experience delays. If you need delivery confirmation for a specific date, contact support before ordering.
Shipping fees, taxes & duties
Shipping fees
Calculated at checkout
Shipping cost depends on destination and product characteristics (weight/size). The final shipping cost is shown during checkout before you confirm payment.
Taxes & duties
Depends on destination
Taxes and customs duties (if applicable) depend on the destination country’s rules and the carrier’s process. If any fees are required by local authorities, they are typically collected by the carrier on delivery.
How shipping works (step by step)
Place your order on Gozmax.eu and complete checkout.
We prepare your parcel with secure packaging and label verification.
Dispatch — the parcel is handed to the selected carrier.
Delivery — tracking updates appear when supported by the service.
Returns overview
If you need to request a return, we keep the steps clear and structured. Return eligibility depends on the product category, condition, and the circumstances of the request (e.g., unopened, unused, or issues on arrival).
Return request
Start with support
To request a return, contact us with your order number and a short explanation: support@gozmax.com
- Order number
- Reason for the request
- Photos (if item arrived damaged or incorrect)
Inspection
Condition-based handling
Once returned, items may be inspected to confirm condition and completeness before finalising the return outcome.
Warranty support is covered separately: Gozmax Warranty
Return conditions (practical guidance)
✅ Keep original packaging
Please keep the original box and included accessories. This makes the return process smoother.
✅ Check items on arrival
If anything looks wrong, contact us promptly with clear photos so we can guide you.
✅ Use protective return packing
When returning an item, pack it securely to help avoid transit damage during the return shipment.
Tip
If a parcel arrives with visible external damage, taking a quick photo before opening helps speed up resolution.
FAQ — Shipping & Returns
When will I receive my tracking number?
Tracking (when available) is provided after dispatch. Some carrier systems may take time to show the first scan after handover.
Can I change my address after ordering?
If the order hasn’t been dispatched yet, contact us as soon as possible. Once dispatched, changes may not be possible.
What should I do if my parcel is delayed?
Delays can happen due to carrier routing, peak season, or local processing. If your tracking hasn’t updated for an unusual period, contact support with your order number and we’ll check the latest available status.
How do I request a return?
Email support@gozmax.com with your order number and request details. We’ll respond with the next steps based on the item and situation.
Need help before ordering?
If you have a delivery question or need clarification, contact us and we’ll guide you.
© GOZMAX LTD — Shipping and return procedures are designed to be clear and consistent. For packaging standards, see: Secure Packaging & Quality.
Warranty
Gozmax Warranty
This page explains how warranty support works at Gozmax. We keep it simple: if you experience a verified manufacturing issue within the applicable warranty period, we will guide you through the correct support route and help you move forward efficiently.
How warranty support works
Most electronics are covered by a manufacturer warranty (the brand’s warranty policy), which is typically linked to the device serial number and purchase evidence. Gozmax supports you by helping you identify the correct process and supplying the documentation needed to proceed.
Coverage type
Manufacturer warranty (primary)
In most cases, warranty coverage is provided by the product manufacturer (e.g., laptop/console/accessory brand). Warranty length and terms can vary by category and region.
- Warranty terms depend on the manufacturer
- Serial number verification may apply
- Proof of purchase is typically required
Our role
Gozmax support & guidance
We help you take the correct next step: identifying the right channel (manufacturer service / authorised service), clarifying what information is needed, and assisting with order documentation.
- Order verification and purchase documentation
- Guidance on the correct warranty route
- Support for delivery/arrival issues (where applicable)
What warranty typically covers
Coverage varies by manufacturer and product category. The items below are general examples of what is commonly considered a warranty issue when verified by the relevant service process.
Covered (examples)
Manufacturing defects
- Hardware faults under normal use
- Component failure verified by service
- Factory defects affecting functionality
Assessment
Verification process
- Serial number and model verification
- Diagnostic checks (service centre)
- Condition and tamper checks
Not covered (common)
Non-warranty situations
- Accidental damage or liquid exposure
- Unauthorised modifications or repairs
- Normal wear, cosmetic marks, misuse
Transparency
Final warranty decisions are made according to the manufacturer or service provider’s assessment, based on their policy and inspection results.
How to request warranty support (step by step)
Contact support: Email support@gozmax.com with your order number and issue summary.
Share details: Provide photos/videos if relevant, plus any error messages or symptoms.
Verification: We confirm purchase details and identify the correct warranty route.
Next steps: You’ll receive clear instructions (documentation, service channel, and process guidance).
Include in your email
- Order number
- Product name/model
- Issue description (when it started + symptoms)
- Photos/videos (if helpful)
- Serial number (if available)
Related pages
If your issue is related to delivery or arrival condition, start with Shipping & Returns.
Warranty timeframes
Timeframes vary
Warranty processing time depends on the product category, the manufacturer/service centre workflow, and diagnostic requirements. Once we understand the issue and route, we’ll outline the expected steps.
FAQ — Warranty
Do all products come with a warranty?
Most electronics and hardware products include manufacturer warranty coverage. The warranty length and terms can vary by brand and category.
Is warranty handled by Gozmax or the manufacturer?
In most cases, warranty coverage is provided by the manufacturer. Gozmax supports you by confirming purchase information and guiding you to the correct process.
What if my item arrives with an issue?
If the issue is related to delivery/arrival condition, please contact us promptly and review: Shipping & Returns.
Will cosmetic marks be covered?
Warranty typically focuses on functional manufacturing issues. Cosmetic wear or marks are generally not covered unless linked to a verified manufacturing defect.
How do I start a warranty request?
Email support@gozmax.com with your order number and issue details. We’ll respond with the next steps.
Need warranty guidance?
Send your order number and a short description to our team — we’ll guide you to the correct next step.
© GOZMAX LTD — Warranty coverage and outcomes depend on manufacturer/service provider assessment and their applicable policy.
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