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Description
Product Overview
The MSI Raider 18 HX AI A2XW is engineered for gamers and creators who demand uncompromising power and next-generation visuals. Built as a high-performance workstation and gaming machine, it effortlessly handles the most demanding modern workloads.
Driven by the elite Intel® Core™ Ultra 9 285HX processor and the formidable NVIDIA® GeForce RTX™ 5090 Laptop GPU, this system powers through AAA gaming, AI-driven applications, and intensive 3D production with ease. The expansive 18-inch UHD+ 120 Hz display delivers stunning clarity and colour accuracy, while the iconic Mystic Light RGB bar gives the Raider its unmistakable identity. With next-generation memory, storage, cooling, and connectivity, this machine is purpose-built for high-performance users who refuse to compromise.
Full Specifications
| Processor | Intel® Core™ Ultra 9 285HX (24 Cores / 32 Threads, up to 5.8 GHz Turbo) |
| Graphics | NVIDIA® GeForce RTX™ 5090 Laptop GPU (24 GB GDDR7 VRAM) |
| Display | 18" UHD+ (3840 × 2400), IPS-Level, 120 Hz, 100% DCI-P3 |
| Memory | Up to 96 GB DDR5 5600 MHz (2 × SO-DIMM) |
| Storage | Up to 6 TB PCIe Gen5 NVMe SSD (3 × M.2 slots) |
| Cooling | Cooler Boost 5 – Dual Fans + Six Heat Pipes |
| Keyboard | SteelSeries Per-Key RGB Keyboard |
| Audio | Dynaudio 6-Speaker System (2 Woofers + 4 Tweeters), Hi-Res Audio |
| Thunderbolt | 2 × Thunderbolt 5 (USB-C with PD & DisplayPort) |
| HDMI | HDMI 2.1 |
| USB | 1 × USB-C 3.2 Gen2, 3 × USB-A 3.2 Gen2 |
| LAN | RJ45 2.5G Ethernet |
| Card Reader | UHS-III SD Card Reader |
| Audio Jack | 3.5 mm Combo Jack |
| Wireless | Wi-Fi 7 & Bluetooth 5.4 |
| Webcam | FHD IR Camera with Windows Hello |
| Battery | 99.9 Wh Lithium-Polymer |
| Power Adapter | 350 W Slim Adapter |
| Operating System | Windows 11 |
| Dimensions | 410 × 298 × 23 – 31 mm |
| Weight | ≈ 3.1 kg (6.8 lbs) |
| Chassis | Aluminium Alloy with Mystic Light RGB Bar |
| Lighting | Mystic Light RGB – Fully Customisable |
Warranty System
✅ Brand New & Sealed
🛡️ Warranty Included
📦 Secure Packaging
🚚 Tracked & Insured Shipping
How the warranty works:
Should you encounter any issue, simply contact Gozmax support with your order number and
proof of the problem (photos or video). Our team will guide you through troubleshooting
and arrange repair or replacement in accordance with the product’s warranty coverage.
Warranty terms may vary depending on brand, model, and region. Please keep the original packaging and invoice for warranty claims.
Shipping & Return
Shipping & Returns
This page explains how we ship orders, what to expect after checkout, and how returns are handled. We keep the process structured and easy to follow — from dispatch to delivery and, if needed, returns.
Shipping overview
Orders are processed after payment confirmation. Once prepared, parcels are dispatched through a suitable carrier option based on destination, item size/weight, and service availability. Where tracking is available, it will be provided after dispatch.
Dispatch
Order processing
- Order is confirmed and prepared for shipment
- Items are packed according to our handling standard
- Shipping label is generated and verified
- Parcel is handed to the carrier for delivery
Packaging details: Secure Packaging & Quality
Tracking
Updates & tracking information
- Tracking availability depends on your chosen shipping option and destination
- Tracking details are sent after dispatch when supported by the service
- Carrier scans can take time to appear after handover
For support: support@gozmax.com
Estimated delivery times
Delivery times vary by destination, carrier service level, and operational factors such as customs processing or peak seasons. Below is a general guide. Exact estimates (when available) will appear during checkout.
| Region | Typical range (guide) | Notes |
|---|---|---|
| United Kingdom | 2–7 business days | Varies by service and product type. Tracking depends on option selected. |
| European Union | 3–10 business days | Some destinations may take longer depending on route and carrier. |
| Rest of Europe | 4–14 business days | May include additional processing depending on local requirements. |
Please note
“Business days” exclude weekends and public holidays. During peak periods, carrier networks can experience delays. If you need delivery confirmation for a specific date, contact support before ordering.
Shipping fees, taxes & duties
Shipping fees
Calculated at checkout
Shipping cost depends on destination and product characteristics (weight/size). The final shipping cost is shown during checkout before you confirm payment.
Taxes & duties
Depends on destination
Taxes and customs duties (if applicable) depend on the destination country’s rules and the carrier’s process. If any fees are required by local authorities, they are typically collected by the carrier on delivery.
How shipping works (step by step)
Place your order on Gozmax.eu and complete checkout.
We prepare your parcel with secure packaging and label verification.
Dispatch — the parcel is handed to the selected carrier.
Delivery — tracking updates appear when supported by the service.
Returns overview
If you need to request a return, we keep the steps clear and structured. Return eligibility depends on the product category, condition, and the circumstances of the request (e.g., unopened, unused, or issues on arrival).
Return request
Start with support
To request a return, contact us with your order number and a short explanation: support@gozmax.com
- Order number
- Reason for the request
- Photos (if item arrived damaged or incorrect)
Inspection
Condition-based handling
Once returned, items may be inspected to confirm condition and completeness before finalising the return outcome.
Warranty support is covered separately: Gozmax Warranty
Return conditions (practical guidance)
✅ Keep original packaging
Please keep the original box and included accessories. This makes the return process smoother.
✅ Check items on arrival
If anything looks wrong, contact us promptly with clear photos so we can guide you.
✅ Use protective return packing
When returning an item, pack it securely to help avoid transit damage during the return shipment.
Tip
If a parcel arrives with visible external damage, taking a quick photo before opening helps speed up resolution.
FAQ — Shipping & Returns
When will I receive my tracking number?
Tracking (when available) is provided after dispatch. Some carrier systems may take time to show the first scan after handover.
Can I change my address after ordering?
If the order hasn’t been dispatched yet, contact us as soon as possible. Once dispatched, changes may not be possible.
What should I do if my parcel is delayed?
Delays can happen due to carrier routing, peak season, or local processing. If your tracking hasn’t updated for an unusual period, contact support with your order number and we’ll check the latest available status.
How do I request a return?
Email support@gozmax.com with your order number and request details. We’ll respond with the next steps based on the item and situation.
Need help before ordering?
If you have a delivery question or need clarification, contact us and we’ll guide you.
© GOZMAX LTD — Shipping and return procedures are designed to be clear and consistent. For packaging standards, see: Secure Packaging & Quality.
Warranty
Gozmax Warranty
This page explains how warranty support works at Gozmax. We keep it simple: if you experience a verified manufacturing issue within the applicable warranty period, we will guide you through the correct support route and help you move forward efficiently.
How warranty support works
Most electronics are covered by a manufacturer warranty (the brand’s warranty policy), which is typically linked to the device serial number and purchase evidence. Gozmax supports you by helping you identify the correct process and supplying the documentation needed to proceed.
Coverage type
Manufacturer warranty (primary)
In most cases, warranty coverage is provided by the product manufacturer (e.g., laptop/console/accessory brand). Warranty length and terms can vary by category and region.
- Warranty terms depend on the manufacturer
- Serial number verification may apply
- Proof of purchase is typically required
Our role
Gozmax support & guidance
We help you take the correct next step: identifying the right channel (manufacturer service / authorised service), clarifying what information is needed, and assisting with order documentation.
- Order verification and purchase documentation
- Guidance on the correct warranty route
- Support for delivery/arrival issues (where applicable)
What warranty typically covers
Coverage varies by manufacturer and product category. The items below are general examples of what is commonly considered a warranty issue when verified by the relevant service process.
Covered (examples)
Manufacturing defects
- Hardware faults under normal use
- Component failure verified by service
- Factory defects affecting functionality
Assessment
Verification process
- Serial number and model verification
- Diagnostic checks (service centre)
- Condition and tamper checks
Not covered (common)
Non-warranty situations
- Accidental damage or liquid exposure
- Unauthorised modifications or repairs
- Normal wear, cosmetic marks, misuse
Transparency
Final warranty decisions are made according to the manufacturer or service provider’s assessment, based on their policy and inspection results.
How to request warranty support (step by step)
Contact support: Email support@gozmax.com with your order number and issue summary.
Share details: Provide photos/videos if relevant, plus any error messages or symptoms.
Verification: We confirm purchase details and identify the correct warranty route.
Next steps: You’ll receive clear instructions (documentation, service channel, and process guidance).
Include in your email
- Order number
- Product name/model
- Issue description (when it started + symptoms)
- Photos/videos (if helpful)
- Serial number (if available)
Related pages
If your issue is related to delivery or arrival condition, start with Shipping & Returns.
Warranty timeframes
Timeframes vary
Warranty processing time depends on the product category, the manufacturer/service centre workflow, and diagnostic requirements. Once we understand the issue and route, we’ll outline the expected steps.
FAQ — Warranty
Do all products come with a warranty?
Most electronics and hardware products include manufacturer warranty coverage. The warranty length and terms can vary by brand and category.
Is warranty handled by Gozmax or the manufacturer?
In most cases, warranty coverage is provided by the manufacturer. Gozmax supports you by confirming purchase information and guiding you to the correct process.
What if my item arrives with an issue?
If the issue is related to delivery/arrival condition, please contact us promptly and review: Shipping & Returns.
Will cosmetic marks be covered?
Warranty typically focuses on functional manufacturing issues. Cosmetic wear or marks are generally not covered unless linked to a verified manufacturing defect.
How do I start a warranty request?
Email support@gozmax.com with your order number and issue details. We’ll respond with the next steps.
Need warranty guidance?
Send your order number and a short description to our team — we’ll guide you to the correct next step.
© GOZMAX LTD — Warranty coverage and outcomes depend on manufacturer/service provider assessment and their applicable policy.
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